Shipping policy
Shipping Information
At Aurra, we greatly prepare and ship your handcrafted crystal jewelry. Below are all the details regarding our shipping process, delivery times, and policies.
Processing Time
- All orders are handmade and carefully prepared, so please allow 1-2 business days for order processing before shipment.
- Custom or personalized orders may take 1-5 business days to craft before shipping.
Shipping Options & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (U.S.) | 3-6 business days | Free on orders over $60* |
| Expedited Shipping (U.S.) | 2-5 business days | Calculated at checkout |
| International Shipping | 7-21 business days | Calculated at checkout |
Free Domestic Shipping:
- Enjoy FREE Standard Shipping within the U.S. on orders over $60.
- Free shipping is not available for international orders.
Shipping costs for orders under $60 will be calculated at checkout.
International Shipping
We currently ship to select countries worldwide!
- Free shipping does not apply to international orders.
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer.
- We are not responsible for any shipping delays due to customs processing.
📌 Please check with your country’s customs office for any additional fees before placing an order.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details so you can follow your package’s journey.
- If you do not receive your tracking email, please check your spam/junk folder.
- Tracking may take 24-48 hours to update after shipment.
Lost or Delayed Packages
- If your order is delayed beyond the estimated delivery time, please contact us at [Your Email], and we will assist you in tracking your package.
- Aurra is not responsible for lost, stolen, or undelivered packages due to incorrect addresses, customs holds, or carrier issues.
- If your package is marked as "delivered" but you haven’t received it, please check with your local post office or neighbors before reaching out.
Address Changes & Order Modifications
- If you need to change your shipping address or modify your order, don't hesitate to get in touch with us within 24 hours of purchase at [aurracrystal.studio@gmail.com].
- We cannot make changes once an order has been processed or shipped.
Questions?
If you have any questions about your order or need assistance, feel free to contact us at [aurracrystal.studio@gmail.com].
✨ Thank you for choosing Aurra! Every piece is handcrafted with love and intention, and we appreciate your support. ✨